Privacy Policy

This Privacy Policy describes the policies of InstaRank, Kemp House, 124 City Rd, London, EC1V 2NX, United Kingdom (Company No: 11074402), email: privacy@instarank.com, on the collection, use and disclosure of your information that we collect when you use our website (https://www.instarank.com) (the "Service"). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without prior notice and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from the date it is posted in the Service, and your continued access to or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Public audio and video transcription

Recordings uploaded to our free transcription tool are processed on InstaRank’s server using our hosted speech recognition model. They are not sent to an external AI transcription provider or used to train a model. Uploaded and temporary audio files are deleted after processing. Transcripts are protected by a private access token, expire one hour after processing and are removed automatically. You can delete a finished result sooner in the tool. Text edits stay in your browser tab and are included in downloads; they are not saved to your account. A private access token is stored in this tab’s session storage so you can return to the result. Hashed network identifiers are retained for up to one hour for rate limiting. Only upload recordings you have permission to process.

Information We Collect

We will collect and process the following personal information about you:

• Name
• Email address
• Phone number
• Business name and address
• Website and business information
• Payment and billing information (when applicable)

How We Use Your Information

We will use the information that we collect about you for the following purposes:

• Providing programmatic SEO platform services and support
• Marketing and promotional communications (with your consent)
• Customer support and service delivery
• Business analysis and service improvement
• Legal compliance and protection of rights

If we want to use your information for any other purpose, we will ask you for consent. We will use your information only after receiving your consent and only for the purpose(s) for which you granted consent unless we are required to do otherwise by law.

How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

• SEO and analytics service providers
• Payment processing services
• Marketing agencies and platforms (with your consent)
• Data analytics and reporting tools
• Cloud hosting and storage providers

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required to fulfill the said purpose.

We may also disclose your personal information for the following: (1) to comply with applicable UK law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our Company is merged or acquired with another company, your information will be one of the assets transferred to the new owner.

Retention of Your Information

We will retain your personal information with us for 90 days to 2 years after you terminate your account or as long as we need it to fulfill the purposes for which it was collected, as detailed in this Privacy Policy. We may need to retain certain information for longer periods, such as record-keeping/reporting in accordance with applicable UK law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Text Message Communications

We use text messaging to communicate with you about your Service. Standard messaging rates apply and the frequency of messages may vary. Mobile Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

Your Rights Under UK GDPR

Under UK data protection law, you have a right to:

• Access and rectify or erase your personal data
• Receive a copy of your personal data
• Restrict or object to the active processing of your data
• Ask us to share (port) your personal information to another entity
• Withdraw any consent you provided to us to process your data
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, you can write to us at privacy@instarank.com. We will respond to your request in accordance with applicable law.

You may opt out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at privacy@instarank.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand where our visitors are coming from. To learn more about how we use these technologies and your choices in relation to them, please refer to our Cookie Policy or contact us at privacy@instarank.com.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information

Our Service may contain links to other websites that we do not operate. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Data Protection Officer / Grievance Contact

If you have any queries or concerns about the processing of your information that is available with us, you may contact our Data Protection Officer at:

We will address your concerns in accordance with applicable UK law and GDPR requirements.

Marketing Communications

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by contacting us at privacy@instarank.com or by following the unsubscribe instructions in any marketing email you receive.

Public SEO Workspaces

The public bulk SEO editor, keyword checker and workflow builder process your CSV, text and plan in your browser. These inputs are sent to your account only when you choose Save workspace. Saved workspaces include their name, tool type and input fields, and can be reopened, updated or deleted from the tool. A pending draft may stay in this browser’s local storage for up to 24 hours while you sign in; it is removed after a successful save.

Connected project mode requires authentication and accesses the same project data and history as the original app tools. Connected analyses and operations may be saved as project history. CMS writes and workflow execution use your authorized integrations; AI actions send relevant project content to the configured provider. Public preview and download actions do not execute those connected operations.

Public AI SEO Agent

You can use the public SEO agent without registering. Your request, recent conversation context and relevant excerpts from public pages you ask it to inspect are sent through InstaRank to OpenAI to generate a reply. The public agent cannot access your private projects, CMS credentials or connected analytics. Avoid including confidential or sensitive information.

Conversations stay in the open browser page unless you choose to save them to your account. Saving stores the conversation, task, page URL and inspected source links. You can download conversations without an account and delete saved conversations from the agent’s Saved panel. If you sign in while saving, a pending copy is held in this browser’s local storage for up to 24 hours and removed after a successful save.

The public agent records usage counts and a keyed hash of the client IP address to enforce free-use limits; those counters do not contain conversation text. Normal infrastructure and security logs are covered by this policy. AI requests disable optional completion storage; provider processing and retention remain subject to OpenAI’s applicable policies. Public-agent processing information updated: 28 September 2026.